Delete Your Account
You can permanently delete your ECUBE account and all associated personal data at any time. This page explains exactly how to do it, what gets removed, and how long it takes.
Last updated: October 22, 2026
How to Delete Your Account
You can request deletion directly in the app or by email — whichever is easiest for you.
Option 1 · Delete inside the ECUBE app
Follow these steps on your phone — the deletion request is instant.
Open the app
Launch ECUBE on your iOS or Android device and make sure you are signed in.
Go to Profile
Tap the Profile icon in the bottom navigation bar to open your profile page.
Open Settings
Tap the ⚙ Settings icon (top-right corner of your profile page).
Delete Account
Scroll to the bottom and tap "Delete Account". Confirm when prompted.
Option 2 · Submit a deletion request by email
If you can no longer access the app, send us an email from the address linked to your ECUBE account and we will process the deletion within 30 days.
What Data Is Deleted vs. Retained
When your account is deleted we permanently remove or anonymise your personal information. Some data must be kept for a limited period to meet legal obligations.
| Data category | Examples | Action on deletion |
|---|---|---|
| Account & profile | Name, email, phone, password, profile photo, grade, preferences | Permanently deleted |
| Learning data | Quiz attempts, scores, study time, progress, streaks, badges | Permanently deleted |
| Device & usage data | Device model, OS, app version, feature usage events | Anonymised |
| Communications | Support emails, in-app messages sent to us | Permanently deleted |
| Billing & transaction records | Purchase history (processed via Google Play / App Store) | Retained up to 7 years Required by Indian accounting & tax law |
| Security & fraud logs | Login timestamps, IP addresses, abuse-prevention records | Retained up to 180 days Required to investigate fraud or disputes |
Deletion Timeline
Here is what happens after you submit a deletion request.
Your account is deactivated and you are signed out of all devices. No new data is collected. You will receive a confirmation email.
All personal data listed as "permanently deleted" above is erased from our production systems and databases.
Residual copies in encrypted backups are purged during the next scheduled backup rotation cycle.
Frequently Asked Questions
Can I recover my account after deletion?
No. Account deletion is permanent. If you change your mind you must create a new account and start fresh — all previous progress is lost.
What happens to my active subscription?
Deleting your ECUBE account does not automatically cancel your Play Store or App Store subscription. Please cancel your subscription through Google Play or Apple App Store before requesting deletion to avoid further charges.
I used "Sign in with Google" — do I need to do anything extra?
No. Deleting your ECUBE account removes the connection to your Google account on our side. Your Google account itself is unaffected.
How do I know my data has been deleted?
We will send a confirmation email within 30 days of processing the request. If you do not receive it, please contact us at ecube.educate@gmail.com.
I only want to delete some of my data, not my whole account.
You can request partial data removal by emailing us at ecube.educate@gmail.com. Specify which data you want removed and we will respond within 30 days.
Still need help?
Our support team is here to assist you. Reach out and we will respond within 2 business days.
ecube.educate@gmail.comDecrypted Digital Private Limited · Ahmedabad, Gujarat, India · +91 87996 64649 · +91 81400 13020